Profile Setup Requirements
Follow these guidelines to set up your tutor profile successfully and active your tutor card to make it available for bookings.
Understanding the Moderation Process on LiveXP
At LiveXP, we strive to provide our users with the
How do I purchase lessons?
Learn how to kickstart your language learning journey on LiveXP with trial and subscription lessons just today!
Can I modify the Personalized Learning Path for my student?
Find step-by-step guidance on how to customize students’ Personal Learning Plan by skipping topics or adding extra lessons to adjust the pace according to individual student needs.
Personalized Path: Guide for Students
Say goodbye to one-size-fits-all learning. With a Personalized Path created just for you, have every step of your language journey suited to your individual needs and preferences. Read more in the article.
A Tutor Guide to the LiveXP Classroom
Enjoy fruitful education in our LiveXP Classroom. With our virtual learning space, you'll discover a comprehensive suite of tools for online learning journey. Say 'hi' to seamless studying with everything in one place!
How Student Ratings Help You Shine on Our Platform
Understand the significance of student ratings - their role in showcasing your mastery and attracting more students. Get extra tips about preparedness, communication, and proactive feedback-seeking for maintaining high ratings.
What happened to my package lessons?
Despite the expiry of package lessons, we offered a special coupon for seamless transition to a new learning model. Though the offer has now ended, subscribing provides ongoing benefits, including access to diverse learning tools and tutor options. Join us today and enjoy your learning forever!
Cryptocurrency: Let's Alleviate Your Fears Together!
Enjoy swift transactions and minimal deductions by withdrawing funds hassle-free with cryptocurrency.
Personalized Path Example (how Students see it)
Example of what Personalized Path looks like for LiveXP Students.
Personalized Path Example (as Tutors see it)
Example of what the Personalized Path looks like for LiveXP Tutors.
Example of Lesson Details page for Students with Personalized Path
See what the Lesson Details page looks like for students with a lesson plan.
Determine whether a student is utilizing their Personalized Learning Path
Easy way to find out is a new student is studying by Personalized Path.
Personalized Learning Path (PLP): Guide for Tutors
Personal Learning Plan is designed to enhance your tutoring experience and optimize Student learning journeys. Check the article to see how it can benefit both you and your Students.
I cannot attend a lesson. What should I do?
Discover how to deal with unexpected changes in your schedule with ease! From rescheduling lessons to handling last-minute cancellations, our guide ensures you stay on track in your learning adventure.
Can I report a user?
Encounter improper behavior? Report it to us & attach evidence. We'll handle it promptly.
Understanding LiveXP Rules: Profile Picture and Video Editing
Why are heavily edited profile pictures or thumbnail images not allowed on the LiveXP platform?
Conversion Bonus: How It Works?
Let's delve into the matter of conversion bonuses at LiveXP. Find out the main idea possible roadblocks standing behind.
LiveXP Tutor Performance and Collaboration Agreement
Vision and values of LiveXP toward tutors who can be granted permission to teach at LiveXP.
Troubleshooting 101: Navigating Common Issues with Ease
This comprehensive guide is designed to help you troubleshoot efficiently and get back to enjoying a seamless experience.
In the following articles, we'll address specific problems you might encounter, providing step-by-step solutions and useful tips to overcome challenges.
LiveXP Etiquette
These rules are mandatory, and failure to adhere to them may result in the suspension or termination of your LiveXP account.
How to better manage your LiveXP schedule with Google Calendar
In this article, you'll learn how to prevent double-booking and seamlessly combine teaching on LiveXP with your personal schedule.
How do I cancel my subscription?
Users can cancel their subscriptions right from their LiveXP profiles.
Find step-by-step instructions on how to cancel your subscription, or contact the Support Team if you face technical difficulties with the cancellation.
How can I submit a Refund request?
Before proceeding with your refund request, please review our Subscription cancellation and refund policy and Subscription Terms and Conditions to ensure that your case meets our refund requirements.
If it does, continue with the rest of the refund request process.
What are Weekly lessons, and how to use them
Weekly lessons aim to give students an uninterrupted, consistent learning routine. One that will help them achieve results. Tutors, in turn, benefit from having a more stable schedule and predictable income.
First Steps in approaching your new student and never letting go!
When you first meet a student, you must definitely take the following into account...
How to Use Miro Whiteboard
Miro provides you with a digital whiteboard to create canvases and use them in your classes.
Subscriptions
Since LiveXP strives for a result, we've decided to move to the subscription model that will help our students to reach regularity in the learning process, and get a result they expect.
Reporting a lesson
If you would like to report a lesson (its quality, the tutor’s behavior, general thoughts), you are to submit your feedback within 48 hours after the end of the lesson.
Lesson Confirmation
After a lesson is over, both the student and the tutor need to confirm it so we can know that the lesson took place and the tutor can get paid.
Lesson confirmation
Once a lesson is over, the student and the tutor will see a modal window to confirm the lesson took place and, if necessary, report any issues.
LiveXP Earning System
For students, lesson price is determined by subscription plans, not by tutors.
How much tutors get per lesson (their rate) is based on their tutor level.
LiveXP Subscriptions
Subscriptions are designed to add more flexibility to tutors and students. They help the students to stick to the frequency of the lessons they've chosen and get a result of their learning.
"Ask community": Rules for Tutors
The Ask community section is for any questions about languages:
“Ask community”: Rules for Students
“Ask community” is for any questions about languages. If you’
There are the LiveXP website and the LiveXP app. Do I need to use both?
For both students and tutors, the mobile app is a useful tool to keep track of lessons and messages.
What are the fees for using your services?
For tutors, LiveXP is free to join and use. For students, LiveXP offers 1 free 10-minute trial lesson, after which they should subscribe if they want to continue learning.
Return of Lessons
Our top priorities are your satisfaction and the high-quality standards of the services we provide. Thus, we guarantee the return of failed lessons to your account if there are sufficient grounds for that.
Manage availability and bookings effectively
Check a set of tools that will help you to manage your availability and bookings effectively.
There are the LiveXP website and the LiveXP app. Is it a must for tutors to use both?
For you as a tutor, having the LiveXP app is essential for completing your tutor profile. Without the app, your tutor card will not be visible to students.
Do I receive payment in US dollars?
You can set up prices in euros or US dollars, but all payments sent to Wallet are only in dollars.
Why is the "Book a lesson" button inactive in my profile?
Tutors cannot see the "Book lesson" button in their own profiles if they are signed in. To see the button, you should look at your tutor profile signed out.
How to write an article for the LiveXP blog
If you have never written an article and have no idea how to do it, here are detailed instructions and recommendations.
I’ve got a lesson booked. What should I do?
If you have the first booked lesson, follow this instruction.
Do you provide any materials for teaching?
No. It's up to every tutor what they want their lessons to be.
Technical issues during the lesson
If there is a technical issue, ask your tutor to move to Zoom, Skype, etc, but remember to come back and report the issue at the end of your lesson.
Will I get paid if a student doesn't show up for the lesson?
Yes. But you have to be in the lesson for its whole duration in case the student makes it after all.
How do I submit verification documents?
Here is the instruction to resubmit verification documents.
I wasn't paid for the lesson. What should I do?
Normally, you receive money after the lesson is over and the student gives it a good rating. Delays may occur in 4 cases.
How to withdraw the funds?
The instructions on how to withdraw your money on LiveXP and the information you need to know about the procedure.