After a lesson, both the student and the tutor need to confirm it so the tutor can get paid. Once a lesson is over, the student and the tutor will see a modal window to confirm the lesson took place and, if necessary, report any issues.
It works like this:
- If both the student and the tutor confirm the lesson, the tutor gets paid right away.
- If the student doesn't confirm the lesson within 24 hours, we'll consider it confirmed.
- If the tutor doesn't confirm the lesson within 24 hours, and the student indicated that the lesson didn't happen, the lesson will be automatically returned to the student.
- If you have any issues with the lesson, make sure to report them in the pop-up window after the lesson. We will put the payment on hold, investigate the issue, and contact you shortly.
We urge you to be more vigilant when confirming the lesson so as not to do it by accident. Once the lesson is confirmed and the tutor gets paid, there is nothing we can do. In this case, contact the Support Team as soon as possible so we can try to make things right for you.