After a lesson, both the student and the tutor need to confirm it so the tutor can get paid. Once a lesson is over, the student and the tutor will see a modal window to confirm the lesson took place and, if necessary, report any issues.

It works like this:

  • If both the student and the tutor confirm the lesson, the tutor gets paid right away.
  • If the student doesn't confirm the lesson within 48 hours, we'll consider it confirmed.
  • If you had any issues with the lesson, make sure to report them in the pop-up window after the lesson. We will put the payment on hold, investigate the issue, and get in touch with you shortly.
  • If you confirm a lesson by mistake, contact the Support team as soon as possible. But, generally, once the lesson is confirmed and the tutor gets paid, there is nothing we can do.

If necessary, contact each other and discuss a new date and time for a lesson. Let Support know about it, too, and provide the new date and time, so we can move the lesson in the LiveXP calendar.

As an option, you can also arrange this lesson without scheduling it in the LiveXP calendar, but remember to find it in the "My Lessons" section and confirm.