At LiveXP, we strive to provide our users with the best possible experience when it comes to language learning. Part of ensuring this experience involves moderating tutor profiles to maintain quality and professionalism throughout the platform.

But what exactly is moderation, and when does it come into play?

What is Moderation?

Moderation, in essence, is the process of avoiding extremes and ensuring balance. When it comes to our platform, moderation of tutor profiles involves reviewing and adjusting profiles to meet our platform's requirements and standards.

This process helps us maintain a high level of professionalism and attractiveness for our users.

The Moderation Process

There are two stages to the moderation process: pre-moderation and post-moderation.

Currently, LiveXP utilizes post-moderation, where profiles are reviewed after they have been completed and made visible to students on the platform. This approach allows tutors to start offering their services right away while still ensuring quality control.

When Does Post-Moderation Start?

Post-moderation begins once a tutor has completed all the necessary steps to set up their profile. Once this is done, the profile undergoes a review process by our moderation team to ensure it meets our platform's standards.

However, our commitment to maintaining quality extends beyond the initial registration process.

At any point, if we notice any changes to a tutor's profile that do not align with our platform's standards, we may reach out to address the issue promptly.

If a tutor's profile is flagged for moderation, they will receive an automated message from our Support team informing them of the situation, indicating particular areas of their profile that need to be reviewed and details about changes that need to be introduced. Additionally, tutors will see a "Profile Hidden" indicator in their Tutor Studio, signaling that their profile is currently under review.

Commitment to Continuous Improvement

Ensuring an attractive and professional profile is crucial for success on LiveXP. Your profile serves as your first impression to potential students and plays a significant role in their decision to book lessons with you. By adhering to our profile requirements, you not only enhance your credibility as a tutor but also contribute to the overall reputation of LiveXP as a trusted language learning platform.

Thank you for being a valued member of the LiveXP community, and we look forward to supporting you on your language teaching journey!