Tutors FAQ

Here you can find answers to tutors' frequently asked questions

What if I cannot come to a lesson?

If you know you can't make it to a lesson, let the student know as early as possible. Suggest another time for the lesson and move it in the LiveXP calendar to a new date.

I missed my lesson. What should I do?

If you missed a lesson for whatever reason without letting the student know in advance, get in touch with them as soon as you can and explain the situation.

Where do lessons take place?

On LiveXP. When the lesson starts, go to “My lessons” and click “Join lesson”, or click on the calendar icon and find the active lesson to join. You can join the active lesson either from your LiveXP app (iOS) or right from the website.

How do I get paid?

You get paid: 1) if the lesson is scheduled on the LiveXP Calendar 2) after a lesson has ended and the student has rated it positively 3) after 48 hours if the lesson remains unrated

Where do I start?

The instruction for tutors who have just started their career on LiveXP. These recommendations will help you to kick things off.

What is LiveXP?

LiveXP is a platform where you can teach languages in 1-on-1 lessons. Anywhere, anytime, on any device.

How can I contact the Support Team?

Our Support Team is available for you 7 days a week. To contact us: 1. Open your profile menu in the upper-right corner of the screen and find "Contact Support" 2. Scroll to the very bottom of the homepage and click "Help & Support" > "Contact Support" 3. Reach out to us by email [email protected]