Effective Date: 03.10.23
Last Updated: 26.09.23
LiveXP is committed to cultivating a welcoming, inclusive, and respectful community. To ensure a positive and professional environment for both our learners and tutors, we have established the following guidelines and code of conduct.
We appreciate your cooperation in upholding these standards to benefit all members of our community.
🟩 General Rules
At LiveXP, we expect all community members, including tutors and learners, to treat each other with the utmost respect at all times. We strictly prohibit:
- Rudeness, harassment, bullying, or threats
- Self-harm, sexually explicit content, or substance abuse
If you encounter any of these behaviors, please do not hesitate to report the user through our reporting feature or contact the LiveXP Support Team at [email protected] or via LiveXP messenger.
Account and Data Security are paramount. We require all users to exercise caution when handling personal information. Here are some important security guidelines:
- Never share your password with anyone.
- If you notice any suspicious activity on your account, it is your responsibility to report it immediately to [email protected] and reset your password.
- Refrain from sharing sensitive personal information such as phone numbers, email addresses, home addresses, bank card details, or personal social media accounts. LiveXP provides secure tools for learning, teaching, and communication.
- Payments should only be made within the LiveXP platform. Conducting transactions outside of LiveXP falls outside our responsibility.
Maintaining fairness within our community is essential. Please adhere to the following guidelines:
- Do not impersonate others.
- Avoid advertising services unrelated to your LiveXP lessons.
- Never publish or sell someone else's content without their explicit legal authorization.
We encourage timely issue reporting. If you encounter any difficulties on the platform, please report them promptly to our Support Team:
- Inappropriate user behavior/communication - report immediately through our reporting feature or contact the LiveXP Support Team at [email protected] or via LiveXP messenger.
- Issues with the lessons - report within 24 hours after the lesson by passing the Lesson Confirmation procedure in accordance with the Lessons Terms and Conditions.
Timely communication is vital. Here are some important points regarding responsiveness:
- Respond promptly to incoming messages, especially if they are urgent.
- Notify your tutor or student promptly of any changes that may affect upcoming lessons.
- Install the LiveXP App on your mobile device for timely notifications regarding your lessons and messages.
- Obligatory message replies are required for issue investigations and user assistance.
6. External Links
Collaborate exclusively within LiveXP and refrain from sharing links to other tutoring websites on our platform.
🟩 Behavior and Appearance During Lessons
The following guidelines apply to all LiveXP users during lessons:
- Teaching/Learning Environment: Choose a quiet, well-lit location with a reliable internet connection, maintaining a clean and organized background free from distractions.
- Punctuality: Tutors should attend lessons as scheduled, and lessons should conclude on time unless there is a prior agreement with the student/tutor.
- Technical Setup: Ensure that your camera and microphone function correctly before the lesson. The lesson room is accessible 15 minutes before the scheduled time; report technical issues promptly.
- Appropriate Attire: Dress casually but respectfully, avoiding provocative clothing or makeup that may make others uncomfortable.
- Discussion Topics: Be mindful of sensitive topics during lessons, and redirect conversations if they become negative or offensive.
- Payment Transactions: All payments must occur within the LiveXP platform. Do not accept or make offers for payments outside LiveXP, and refrain from initiating discussions about payments, offers, or discounts. Only the LiveXP team can handle payment matters.
🟩 Conflict Resolution
Conflict situations should be resolved amicably through dialogue. Here are some steps to follow:
- Flexibility is Key: Display understanding when confronted with unforeseen circumstances that may affect others. Demonstrating flexibility and mutual respect can help resolve issues for the collective benefit of all parties involved.
- In cases where conflict resolution cannot progress, the LiveXP Support Team is readily available to provide assistance and guidance.