Before canceling your Subscription, please read the following documents:
- Subscription cancellation and refund policy
- Subscription Terms and Conditions

To cancel your Subscription

  1. From your LiveXP account via website:
  • Go to the profile menu > "Account settings"
  • In the "Subscription plan" section, select the cog icon > "Cancel subscription"

2.    From your LiveXP account via app:

  • Navigate to the "Discover" tab
  • Access your profile menu by clicking on your profile picture in the upper-right corner of the screen
  • Click on three dots located on the "Lesson balance" field > "Cancel subscription"

3.    Contact the Customer Support team via LiveXP Messenger (if you face technical difficulties with the cancellation from your profile menu):

  • Option 1: In the upper-right corner of the screen, go to your profile menu > “Contact Support”
  • Option 2: Scroll to the very bottom of the homepage > “Help & Support”
  • Option 3: In the bottom right corner, find a “Need Help?” widget > “Contact support”

4.   Contact the Customer Support team via email: [email protected]

If you have any remaining unused lessons in your lesson balance, they will remain accessible to you even after canceling your subscription.