“Ask community” rules for students
“Ask community” is for any questions about languages. If you’
Students FAQ
Here you can find answers to students' frequently asked questions
There are the LiveXP website and the LiveXP app. Do I need to use both?
For both students and tutors, the mobile app is a useful tool to keep track of lessons and messages.
What if I cannot plan my lessons in advance while purchasing them?
If you are not sure about your future schedule for the lessons, then follow the instruction to see what can be done
There are no good time slots for me to reschedule a lesson
Message your tutor and ask them to open a new time slot for you, if they can.
What should I do if I face technical issues at the lesson?
If there is a technical issue, ask your tutor to move to Zoom, Skype, etc, and contact the Support Team after the lesson and specify the issue.
Can I report a user?
The instructions are here.
How does the platform work?
Just a few quick steps will help you to start learning on LiveXP.
Can I pay a tutor outside LiveXP?
No. It is prohibited to pay tutors outside LiveXP. We definitely will not be able to help you with refunds in this case, even if there are grounds for it.
Can I get a refund if I didn't like the lesson?
Follow the instructions to sort things out, or contact the Support Team in the chat.
Can I edit the rating I gave to a lesson?
Follow this instruction in case you changed your mind and want to edit the rating.
Is it important to rate/report a lesson?
After a lesson is over, you'll see a window where you can rate the lesson on a scale from 1 to 5. Ratings help us to see if the lesson took place and if you enjoyed it.
Who are the tutors on LiveXP?
They are people from all around the world who love teaching. Anyone can be a tutor on LiveXP because we believe in openness and giving opportunities.
I missed my lesson. What should I do?
If you missed a lesson and hadn't previously agreed to reschedule it, then this lesson will not be compensated.
I didn't like the lesson. What do I do?
If you didn't like how the actual lesson went, rate the lesson once it's over.
My tutor didn’t show up for the lesson. What should I do?
If the tutor is still not there after 15 minutes, rate the lesson with the comment "Tutor didn't show up" and email us at [email protected], or in the chat.
Reporting a lesson
To report a lesson: 1. Rate your lesson within 24 hours after the end, and provide comments 2. Check and reply to our messages 3. Contact Support directly (optional)
How do I join an active lesson?
When the lesson has started, you'll see a toast notification in the bottom left corner of the screen. It'll have the "Join lesson" button on it.
How do I reschedule a lesson?
If you want to reschedule a lesson, please follow this instruction, or reach out to us at [email protected]
Where do lessons take place?
On LiveXP. When the lesson starts, go to “My lessons” and click “Join lesson”
How to book a lesson?
The instruction for you to book your very first lesson.
How do I find my personal teacher on LiveXP?
There are several ways to find a tutor.
How do I change my time zone in the profile?
Open account settings > find Your time zone > choose the relevant time zone from the drop-down list.
What is LiveXP?
LiveXP is a platform where you can learn languages in 1-on-1 lessons. Anywhere, anytime, on any device.
What is the Unscheduled lessons section?
From now on, you don’t have to schedule lessons right when you purchase a lesson package. When you skip the "Schedule now" step, the purchased lessons are shown as Unscheduled you can schedule them anytime later.
The flag displayed next to my username is not the flag of my country. How do I change it?
To do this, go to Account settings > Profile details. In the “Where are you from?” field, choose the country you need.
Can I change my email and nickname?
The username cannot be changed. To change your email, send us a request to [email protected] from the email you initially registered.
I forgot my password. What should I do?
When signing in, click "Forgot password"
Why is my student account blocked?
We block accounts that break our policies. For more details, please contact the support team at [email protected]
How can I edit my Credit Card details?
1. Profile menu > "Wallet" > "Payment settings" 2. Delete the existing card from the "Payment method" 3. When you make a purchase next time, enter new credit card details and check the "Save this card for easy payments" box.
What payment system is used on LiveXP?
It all depends on your country and device. Students can pay for lessons and courses with a credit/debit card, Apple Pay, Google Pay, and some local payments systems.
How can I contact the Support Team?
Our Support Team is available for you 7 days a week. To contact us: 1. Open your profile menu in the upper-right corner of the screen and find "Contact Support" 2. Scroll to the very bottom of the homepage and click "Help & Support" > "Contact Support" 3. Reach out to us by email [email protected]