How do I purchase lessons?
Learn how to kickstart your language learning journey on LiveXP with trial and subscription lessons just today!
Students FAQ
Here you can find answers to students' frequently asked questions
Personalized Path: Guide for Students
Say goodbye to one-size-fits-all learning. With a Personalized Path created just for you, have every step of your language journey suited to your individual needs and preferences. Read more in the article.
What happened to my package lessons?
Despite the expiry of package lessons, we offered a special coupon for seamless transition to a new learning model. Though the offer has now ended, subscribing provides ongoing benefits, including access to diverse learning tools and tutor options. Join us today and enjoy your learning forever!
I cannot attend a lesson. What should I do?
Discover how to deal with unexpected changes in your schedule with ease! From rescheduling lessons to handling last-minute cancellations, our guide ensures you stay on track in your learning adventure.
How do I cancel my subscription?
Users can cancel their subscriptions right from their LiveXP profiles.
Find step-by-step instructions on how to cancel your subscription, or contact the Support Team if you face technical difficulties with the cancellation.
How can I submit a Refund request?
Before proceeding with your refund request, please review our Subscription cancellation and refund policy and Subscription Terms and Conditions to ensure that your case meets our refund requirements.
If it does, continue with the rest of the refund request process.
What are Weekly lessons, and how to use them
Weekly lessons aim to give students an uninterrupted, consistent learning routine. One that will help them achieve results. Tutors, in turn, benefit from having a more stable schedule and predictable income.
Subscriptions
Since LiveXP strives for a result, we've decided to move to the subscription model that will help our students to reach regularity in the learning process, and get a result they expect.
Reporting a lesson
If you would like to report a lesson (its quality, the tutor’s behavior, general thoughts), you are to submit your feedback within 48 hours after the end of the lesson.
Lesson Confirmation
After a lesson is over, both the student and the tutor need to confirm it so we can know that the lesson took place and the tutor can get paid.
“Ask community”: Rules for Students
“Ask community” is for any questions about languages. If you’
There are the LiveXP website and the LiveXP app. Do I need to use both?
For both students and tutors, the mobile app is a useful tool to keep track of lessons and messages.
What are the fees for using your services?
For tutors, LiveXP is free to join and use. For students, LiveXP offers 1 free 10-minute trial lesson, after which they should subscribe if they want to continue learning.
Return of Lessons
Our top priorities are your satisfaction and the high-quality standards of the services we provide. Thus, we guarantee the return of failed lessons to your account if there are sufficient grounds for that.
Technical issues during the lesson
If there is a technical issue, ask your tutor to move to Zoom, Skype, etc, but remember to come back and report the issue at the end of your lesson.
Can I report a user?
The instructions are here.
How does the platform work?
Just a few quick steps will help you to start learning on LiveXP.
Can I pay a tutor outside LiveXP?
No. It is prohibited to pay tutors outside LiveXP. We definitely will not be able to help you with refunds in this case, even if there are grounds for it.
Can I get a refund if I didn't like the lesson?
Follow the instructions to sort things out, or contact the Support Team in the chat.
Can I edit the rating I gave to a lesson?
Follow this instruction in case you changed your mind and want to edit the rating.
Who are the tutors on LiveXP?
They are people from all around the world who love teaching. Anyone can be a tutor on LiveXP because we believe in openness and giving opportunities.
I missed my lesson. What should I do?
If you missed a lesson and hadn't previously agreed to reschedule it, then this lesson will not be compensated.
I didn't like the lesson. What do I do?
If you didn't like how the actual lesson went, rate the lesson once it's over.
My tutor didn’t show up for the lesson. What should I do?
If the tutor is still not there after 15 minutes, rate the lesson with the comment "Tutor didn't show up" and email us at [email protected], or in the chat.
How do I join an active lesson?
When the lesson has started, you'll see a toast notification in the bottom left corner of the screen. It'll have the "Join lesson" button on it.
How can I reschedule a lesson?
If you want to reschedule a lesson, please follow this instruction, or reach out to us at [email protected] if any assistance is needed.
Where do lessons take place?
On LiveXP. When the lesson starts, go to “My lessons” and click “Join lesson”
How do I book a lesson?
The instruction for you to book a lesson and check the lesson balance.
How do I find my personal teacher on LiveXP?
There are several ways to find a tutor.
How do I change my time zone in the profile?
Open account settings > find Your time zone > choose the relevant time zone from the drop-down list.
What is LiveXP?
LiveXP is a platform where you can learn languages in 1-on-1 lessons. Anywhere, anytime, on any device.
The flag displayed next to my username is not the flag of my country. How do I change it?
To do this, go to Account settings > Profile details. In the “Where are you from?” field, choose the country you need.
Can I change my email and nickname?
The username cannot be changed.
To change your email, send us a request to [email protected] from the email you initially registered.
I forgot my password. What should I do?
When signing in, click "Forgot password"
Why is my student account blocked?
We block accounts that break our policies. For more details, please contact the support team at [email protected]
How can I edit my Credit Card details?
If you want to change the card you have, delete it and save another instead.
What payment system is used on LiveXP?
It all depends on your country and device. Students can pay for lessons and courses with a credit/debit card, Apple Pay, Google Pay, and some local payments systems.
How can I contact the Support Team?
Our Support Team is available for you 7 days a week.
To contact us:
1. Open your profile menu in the upper-right corner of the screen and find "Contact Support"
2. Scroll to the very bottom of the homepage and click "Help & Support" > "Contact Support"
3. Reach out to us by email [email protected]