No. It is prohibited to pay tutors outside LiveXP. We definitely will not be able to help you with refunds in this case, even if there are grounds for it.
After a lesson is over, you'll see a window where you can rate the lesson on a scale from 1 to 5. Ratings help us to see if the lesson took place and if you enjoyed it.
If the tutor is still not there after 15 minutes, rate the lesson with the comment "Tutor didn't show up" and email us at [email protected], or in the chat.
To report a lesson: 1. Rate your lesson within 24 hours after the end, and provide comments 2. Check and reply to our messages 3. Contact Support directly (optional)
From now on, you don’t have to schedule lessons right when you purchase a lesson package. When you skip the "Schedule now" step, the purchased lessons are shown as Unscheduled you can schedule them anytime later.
1. Profile menu > "Wallet" > "Payment settings" 2. Delete the existing card from the "Payment method" 3. When you make a purchase next time, enter new credit card details and check the "Save this card for easy payments" box.
It all depends on your country and device. Students can pay for lessons and courses with a credit/debit card, Apple Pay, Google Pay, and some local payments systems.
Our Support Team is available for you 7 days a week. To contact us: 1. Open your profile menu in the upper-right corner of the screen and find "Contact Support" 2. Scroll to the very bottom of the homepage and click "Help & Support" > "Contact Support" 3. Reach out to us by email [email protected]