Users can cancel their subscriptions right from their LiveXP profiles. Find step-by-step instructions on how to cancel your subscription, or contact the Support Team if you face technical difficulties with the cancellation.
Here you can find answers to students' frequently asked questions
Before proceeding with your refund request, please review our Subscription cancellation and refund policy and Subscription Terms and Conditions to ensure that your case meets our refund requirements. If it does, continue with the rest of the refund request process.
Weekly lessons aim to give students an uninterrupted, consistent learning routine. One that will help them achieve results. Tutors, in turn, benefit from having a more stable schedule and predictable income.
Since LiveXP strives for a result, we've decided to move to the subscription model that will help our students to reach regularity in the learning process, and get a result they expect.
If you would like to report a lesson (its quality, the tutor’s behavior, general thoughts), you are to submit your feedback within 48 hours after the end of the lesson.
After a lesson is over, both the student and the tutor need to confirm it so we can know that the lesson took place and the tutor can get paid.
“Ask community” is for any questions about languages. If you’
For both students and tutors, the mobile app is a useful tool to keep track of lessons and messages.
For tutors, LiveXP is free to join and use. For students, LiveXP offers 1 free 10-minute trial lesson, after which they should subscribe if they want to continue learning.
Our top priorities are your satisfaction and the high-quality standards of the services we provide. Thus, we guarantee the return of failed lessons to your account if there are sufficient grounds for that.
If there is a technical issue, ask your tutor to move to Zoom, Skype, etc, but remember to come back and report the issue at the end of your lesson.
The instructions are here.
Just a few quick steps will help you to start learning on LiveXP.
No. It is prohibited to pay tutors outside LiveXP. We definitely will not be able to help you with refunds in this case, even if there are grounds for it.
Follow the instructions to sort things out, or contact the Support Team in the chat.
Follow this instruction in case you changed your mind and want to edit the rating.
They are people from all around the world who love teaching. Anyone can be a tutor on LiveXP because we believe in openness and giving opportunities.
If you missed a lesson and hadn't previously agreed to reschedule it, then this lesson will not be compensated.
If you didn't like how the actual lesson went, rate the lesson once it's over.
If the tutor is still not there after 15 minutes, rate the lesson with the comment "Tutor didn't show up" and email us at [email protected], or in the chat.
When the lesson has started, you'll see a toast notification in the bottom left corner of the screen. It'll have the "Join lesson" button on it.
If you want to reschedule a lesson, please follow this instruction, or reach out to us at [email protected] if any assistance is needed.
On LiveXP. When the lesson starts, go to “My lessons” and click “Join lesson”
The instruction for you to book a lesson and check the lesson balance.
There are several ways to find a tutor.
Open account settings > find Your time zone > choose the relevant time zone from the drop-down list.
LiveXP is a platform where you can learn languages in 1-on-1 lessons. Anywhere, anytime, on any device.
To do this, go to Account settings > Profile details. In the “Where are you from?” field, choose the country you need.
The username cannot be changed. To change your email, send us a request to supp[email protected] from the email you initially registered.
When signing in, click "Forgot password"
We block accounts that break our policies. For more details, please contact the support team at [email protected]
If you want to change the card you have, delete it and save another instead.
It all depends on your country and device. Students can pay for lessons and courses with a credit/debit card, Apple Pay, Google Pay, and some local payments systems.
Our Support Team is available for you 7 days a week. To contact us: 1. Open your profile menu in the upper-right corner of the screen and find "Contact Support" 2. Scroll to the very bottom of the homepage and click "Help & Support" > "Contact Support" 3. Reach out to us by email [email protected]