If your tutor is 5 minutes late, send them a message.
If your tutor is 10 minutes late, send them another message.
If your tutor is 15 minutes late, email us at [email protected], or contact us in chat. We’ll sort the situation out.

Rate the lesson and choose the “Tutor didn’t come” option.


If the tutor got in touch with you and you agreed to have this missed lesson on another day, email us at [email protected], or contact us in chat. We will move the missed lesson in the schedule to a new date.