If your tutor is 5 minutes late, send them a message.
If your tutor is 10 minutes late, send them another message.
If your tutor is 15 minutes late, email us at [email protected], or contact us in the chat.

Mark the lesson as "Lesson didn't happen", or try to send a reschedule request if you decided to give it the second chance.

If the tutor got in touch with you after the lesson was over and you agreed to have this missed lesson on another day, let us know at [email protected], or in the chat.
Tell us the new date and time, and we'll move the missed lesson in the schedule to the new date.