If your tutor is 5 minutes late, send them a message.
If your tutor is 10 minutes late, send them another message.
If your tutor is 15 minutes late, email us at [email protected], or contact us in the chat.

Rate the lesson with 1, and choose the “Tutor didn’t show up” option.

If the tutor got in touch with you and you agreed to have this missed lesson on another day, let us know at [email protected], or in the chat.

Tell us the new date and time, and we'll move the missed lesson in the schedule to the new date.