It’s a shame, but things happen.

Missed lessons are naturally non-refundable. Especially if you didn't give your tutor a heads up and they waited for you during the entire lesson, they deserve to be paid for their time and effort.

If you had a legit reason for missing the lesson, consider contacting your tutor and explaining what went down. They might set up a complimentary lesson on Zoom, Skype, or Google Meet. However, if they're unable to arrange it, please treat it with understanding.

Generally, develop a habit of managing your lessons in advance using the tools described in this article. If you couldn’t reach out to your tutor in time, simply book a new lesson with them ;)