We are sorry to hear about such an experience. If you are unsatisfied with how the lesson went, confirm the lesson if it has been conducted by the tutor but make sure to give it a low rating and specify what was wrong. Our team will check the details and get in touch with you. If you have sufficient grounds, we will add a +1 lesson to your LiveXP balance so that you can try another tutor.

Your satisfaction and success are our top priorities. For the support team to investigate your case as soon as possible, we kindly ask you to provide detailed and constructive feedback from the very beginning.

If no complaints are sent within 24 hours after the lesson, it is considered successful and gets closed. No refund is possible after that.