We are sorry to hear about such an experience. If you are unsatisfied with how the lesson went, confirm that it has been conducted but make sure to give it a low rating and specify what was wrong. Our team will check the details and get in touch with you. In case of having sufficient grounds, we will add +1 lesson to your LiveXP balance so that you can try another tutor.

Your satisfaction and success are our top priorities. For the support team to investigate your case as soon as possible, we kindly ask you to provide detailed and constructive feedback from the very beginning.

If no complaints are sent within 48 hours after the lesson, it is considered successful and gets closed. No refund is possible after that.