My introduction videos has failed to upload. what is the problem?
Have tried several times and would load like up to 60 percent and fail to complete
8 answers from our tutors
try to check the guidelines in uploading a video and also the quality of your video also. sometimes, they will not accept intro video because of the quality and the long-range as will
Check internet connectivity speed. Check it's quality, sometimes it is not of standard quality. Might be it is bigger in size, not according to guidelines provided for uploading video.
Try uploading your video on a app called "vimeo " after uploading it you then save it to your gallery . By doing this you make the video shorter in length and easy in order for liveXp to upload it
Try to resend it but first , check your connection. Check also how big the file is.
Hello! Please, address the Support Team to solve the issue. Click on the "Need help?" widget at the bottom right side of the screen -> "Contact Support."
Try to check the guidelines for uploading the video. next, your internet connection will also matter. Or you might need to update your computer specs. I hope it helps.
You can try downloading it again. Also ensure that your internet connection is strong enough. It happened to me once. I did it a second time and it was a success.
Hello, check your internet connection and if not check how large the file is. if it goes with the guidelines of uploading a video. I hope this helps