If you know in advance you can't make it, let the student know as early as possible.

If you missed a lesson and didn’t notify the student in advance then:

Message them as soon as you can and explain the situation. Communication is key. Students are usually understanding when you reach out to them in time. So, be open. Things happen!

Make up for the inconvenience. Offer a free lesson, even outside LiveXP, or send them some materials as compensation.

Deal with negative feedback. If a student gives you a bad rating for a missed lesson but you work things out, you can even ask them to correct the rating.

Also, you can always reach out to us for help at [email protected]