If you know in advance you can't make it, let the learner know as early as possible.
If you missed a lesson and didn’t notify the learner in advance, message them as soon as you can and explain the situation. You can offer a free lesson, even outside LiveXP, or send them some materials as compensation. Be open. Things happen.

If a learner gives you a bad rating for a missed lesson but you work things out, you can even ask them to correct the rating.
Also, you can always reach out to us for help at [email protected].