LiveXP is prepared to consider any claims about a lesson you have had.

☝🏼 If you would like to report a lesson (its quality, the tutor’s behavior, general thoughts), you are to submit your feedback within 24 hours after the end of the lesson.
The deadline for reporting a lesson starts counting from the date and time mentioned in the lesson card on LiveXP.
Thus, it is important to move all the rescheduled lessons in the LiveXP calendar to a new date and time.
Any lessons reported later than 24 hours after the end of the lesson, cannot be refunded.

To report a lesson:
1. Rate your lesson with 1, or 2 and provide clear and informative comments (a tutor username, a date of the lesson, your concern)
After that our team will contact you within the shortest time possible.
2. Reply to our messages and send clarifications in a timely manner.
If there is no response from you within 24 hours, we will be forced to close the reported lesson.
3. Contact Support directly (optional).