You can join a lesson 15 minutes before its start to make sure everything works smoothly for you.
If there is a technical issue, message your tutor and ask them to have the lesson in Zoom or Skype, etc. Please, be sure to contact the Support Team after the lesson and specify what kind of technical issue you had, and we will look into it.

After the lesson, log into your profile and rate it on LiveXP so that we know the lesson took place.