We hope that if you are reading this, it is not too late yet, A.K.A. more than 24 hours remain till the start of the lesson. As in this case, it is super easy to reschedule!
1. Go to “My lessons” and choose a lesson
2. Next to the “Join lesson” button, click three dots > “Reschedule lesson”
3. Pick a new time slot > “Confirm reschedule”
In the spirit of friendliness and mutual respect, let your tutor know about the changes😉. If there aren’t any suitable slots for rescheduling, ask the tutor to add a new one suitable for both of you and reschedule.
Please note! It is only possible to reschedule a lesson up to 3 times.
If for some reason, however, you need to make a more urgent reschedule, or reschedule the same lesson more than 3 times, we’re here to help.
Make sure you have:
- got in touch with your tutor and asked them if it’s possible to reschedule
- agreed on the alternative date and time suitable for both of you
- messaged the Support Team mentioning the new date, time and the time zone.
This way, we will be able to reschedule the lesson ASAP.